Get in touch with thriftsouk. We're here to help with buying, selling, and everything in between.
thriftsouk is the United Arab Emirates' marketplace for pre-loved and second-hand fashion. We connect buyers and sellers across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain — with secure AED checkout, Aramex courier delivery, and buyer protection on every order.
Every listing comes from a real wardrobe in the UAE. You'll find designer pieces, vintage finds, everyday staples, fragrances, and luxury bags at a fraction of retail. Shopping second-hand keeps quality fashion in circulation, saves water and CO2, and gives you access to pieces you won't find in mainstream stores.
Your payment is held securely until you confirm the item matches its description. If anything is wrong — wrong size, undisclosed flaws, not authentic — open a dispute within 48 hours of delivery and we refund you in full, at no extra fee.
List a piece in under two minutes from your phone. Aramex collects the parcel from your door once it sells, and you get paid as soon as the buyer confirms delivery. Founding Sellers keep 100% of every sale, for life.
The thriftsouk support team is based in the UAE and answers in English and Arabic. We typically respond within 24 hours, and most order-related questions are resolved the same day. For buyers and sellers, the fastest route is the in-app help centre — it gives our team the context they need to resolve the issue without back-and-forth.
If something is wrong with a delivered order — wrong item, damaged in transit, not as described — open a dispute directly from the order in your Orders page. Disputes are reviewed by our moderation team and decisions are typically issued within 48 hours, with full refunds processed through Buyer Protection where appropriate.
Brands, charities, content creators, stylists and B2B sellers interested in working with thriftsouk can reach the partnerships team via the contact form. We collaborate with UAE-registered charities for unsold donations, with creators on styling content, and with sustainable-fashion brands on circular initiatives.
Journalists, podcasters and bloggers covering pre-loved fashion, sustainability or the UAE startup ecosystem can request interviews, statistics and high-resolution assets through the press contact. We're happy to share platform data, impact metrics and founder commentary.
thriftsouk — UAE marketplace for pre-loved fashion. Buyer protection on every order.